Return Policy

We take pride in the quality of our flags and aim to ensure your complete satisfaction. However, due to the nature of our products, returns are limited and subject to the following policy:

Return Eligibility

We accept return requests only if:

  • The item you received is defective, damaged, or incorrect

  • The item was not delivered within a reasonable timeframe (lost in transit)

To qualify for a return, please contact us within 7 days of receiving the product and provide:

  • Your order number

  • Photos showing the issue (e.g., damage, wrong item)

Non-Returnable Items

We do not accept returns in the following cases:

  • Change of mind

  • Wrong shipping address provided by the customer

  • Items delayed due to customs or courier issues

  • Flags that have been used, washed, or modified

  • Custom-made flags, unless there is a clear manufacturing defect

Return Process

  1. Email us at support@buymyflag.com with all required information.

  2. Our support team will review your request within 2 business days.

  3. If approved, we’ll send return instructions or offer a suitable solution (replacement or partial refund).

  4. Returns must be shipped back in unused and original condition.

Return Shipping

  • In most cases, the customer is responsible for return shipping costs, unless the return is due to our error.

  • We recommend using a trackable shipping service.

Questions?

Feel free to reach out if you need help with a return.

📧 support@buymyflag.com
📞 +84 343 156 480