Refund Policy

At Buy My Flag, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.

Returns & Refunds

We accept refund or replacement requests in the following cases:

  • You received the wrong item

  • Your order arrived damaged or defective

  • Your item was lost in transit and not delivered after reasonable time

To be eligible, you must contact us within 7 days of receiving your item.

What We Don’t Accept

Due to the nature of our products, we do not accept returns or refunds for:

  • Change of mind

  • Incorrect address provided by the customer

  • Delays caused by shipping carriers or customs

  • Flags that have been used, washed, or altered

Custom Orders

All custom-made flags are non-refundable unless there is a clear production error on our part.

How to Request a Refund

  1. Email us at support@buymyflag.com with your order number and photo evidence of the issue.

  2. Our support team will review and respond within 2 business days.

  3. If your request is approved, we’ll process a refund to your original payment method or send a replacement, as per your preference.

Refund Processing Time

Refunds typically take 5–10 business days to appear on your original payment method, depending on your bank or provider.

Need Help?

If you have any questions about our refund policy, feel free to contact us:

📧 support@buymyflag.com
📞 +84 343 156 480